Compliance
We are here to help!
While most issues between a client and their clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we are providing the information below to assist your pursuit of a report, if you should find yourself in such a situation.
We are always happy to accept feedback or constructive criticism, which may be provided directly to your clinician, or via email at info@compasscollectivetxk.com.
Alternatively, some may wish to provide reviews of their services, which can be published on our Facebook page, found here.
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights in Texas.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Request Records
Per Ethics and State Guidelines, we are required to maintain your records for 7 years, or 5 years after a minor client turns 18.
To request a copy of your records from us, visit our portal here.
Administrative charges may apply.
https://www.therapyportal.com/p/JoanneCurgian
or email to request portal access